What is bad training actually costing you?
SOPs, OJT, and slide decks all have the same failure mode: the knowledge lives in a document or in someone's head, not in the hands doing the work. This walks through your own numbers to put a dollar figure on that gap.
What industry are you in?
This sets realistic starting points for wages, error costs, and how exposed your industry is to retiring expertise. Everything is editable later.
How big is the team, and how do you train today?
Company size scales how many procedures and people are typically in play. Training format tells us where the knowledge is actually sitting.
Tell us about your busiest procedure
Pick the SOP, journey, or task that runs most often — the one where a mistake would actually hurt. We'll use it as your representative case, then scale it across your full inventory.
What does getting it wrong cost?
Think scrap, rework, downtime, a safety incident, a compliance finding, or a lost customer — whatever "run wrong" means for this procedure.
Fully-loaded — wages plus the mentor's or trainer's time pulled away from their own work.
This is the baseline. It climbs automatically with the complexity factors in step 5.
Complexity and knowledge risk
More moving parts means more ways to get it wrong. And if the know-how sits with a handful of people close to retirement, that risk compounds.